Support Center

Help Center

Welcome to Hearo Support. Find answers to common questions and get help with any issues you're experiencing on our film watch party platform or Hearo.live social networking app.

Frequently Asked Questions

How do I create a watch party?

Click "Create Room" on the home page, choose your streaming platform, and invite friends to join. You can make rooms public or private. All viewers will see the same content at the same time with zero latency.

What platforms does Hearo support?

Hearo supports Netflix, Disney+, Prime Video, HBO Max, YouTube, and 45+ other streaming platforms. You can sync watch parties across all major streaming services.

Is there lag or sync issues?

Hearo uses advanced synchronization technology to ensure zero latency. All viewers see the same content at the same time. If you experience sync issues, try refreshing your connection or restarting the app.

How much does Hearo cost?

Hearo offers a free tier with basic features and premium plans starting at $4.99/month for enhanced features and 4K HDR support.

Can I use Hearo on mobile?

Hearo is a web-based platform accessible through your browser on any device. You can use Hearo on mobile through your phone's web browser for watch parties. For social networking, you can use Hearo.live on mobile with the dedicated app available on the App Store or Google Play Store.

How do I report a problem or inappropriate content?

Use the "Report" button in the app or contact our support team at support@hearo.com with details about the problem. Our team reviews every report and will get back to you as soon as they can.

How do I delete my account?

You can delete your account in your account settings. When you delete your account, we delete your personal data within 30 days, except where we're required to retain it by law.

Is my data safe with Hearo?

Yes. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Learn more in our Privacy Policy.

Troubleshooting

App Won't Load

Try restarting the app or your device. Make sure you have a stable internet connection. If the problem persists, try uninstalling and reinstalling the app.

Video Quality Issues

Check your internet connection speed. Lower your video quality settings if you're on a slower connection. Make sure your device has enough storage space.

Can't Connect to a Room

Verify that the room code is correct. Check that you have a stable internet connection. Try refreshing the page or restarting the app.

Audio/Video Out of Sync

This is rare with Hearo's technology, but if it happens, try refreshing your connection or restarting the app. Contact support if the issue persists.

Getting Started

Creating Your Account

Download the Hearo app or visit our website. Click "Sign Up" and provide your basic information. Verify your email address and set up your profile.

Setting Up Your Profile

Add a profile picture, bio, and other optional information. This helps other users get to know you better. Remember to keep personal information private.

Inviting Friends

Once you create a room, you can invite friends by sharing the room code or link. You can also make rooms public so anyone can join.

Still Need Help?

Can't find what you're looking for? Reach out to our support team: