Privacy Hub
Your privacy matters to us
Privacy Policy
Last updated: February 2026
Hearo is committed to protecting your privacy and providing a safe environment. From the start, our features have been developed with privacy and safety in mind.
Our Commitment to Privacy and Safety
At Hearo, we are committed to protecting your privacy and providing a safe environment. We take your safety seriously. Our teams work continuously to ensure that Hearo remains a space where interactions are authentic and respectful.
Data We Collect
- Sign-up Data: Name, username, date of birth, profile picture
- Profile Information: Phone number, gender, bio, email address, profession
- Your Interactions: Reports, help requests, survey participation
How We Use Your Data
- To provide and improve our services
- To ensure safety and security on our platform
- To communicate with you about your account
- To comply with legal obligations
- To personalize your experience
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Cookies Policy
Last updated: February 2026
What Are Cookies?
Cookies are small text files that are placed and stored on your device when you browse a website or use a mobile application. They can be persistent or session-based.
Why We Use Cookies
- Essential Cookies: Deliver core functionalities and perform testing
- Analytics Cookies: Measure audience and performance (with your consent)
- Social Media Integration: Enable features like Snapchat Lenses and YouTube videos
Managing Your Preferences
You can manage your cookie preferences in your account settings. For iOS users, you can also manage tracking preferences through your device settings.
US Privacy Notice
Under US privacy laws, you have the right to know what personal information we collect, how we use it, and who we share it with.
Your Rights
- Right to Know: Request what personal information we have collected
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of certain data collection practices
- Right to Non-Discrimination: We won't discriminate for exercising your rights
How to Exercise Your Rights
Contact us at privacy@hearo.com with your request. We will respond within 45 days.
Privacy & Security Tips
- Use a strong, unique password for your account
- Never share your password with anyone
- Be cautious about what personal information you share publicly
- Don't share sensitive information like your address or phone number
- Report suspicious activity immediately
- Keep your device software up to date
- Use two-factor authentication when available
Your Rights Over Your Data
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your data
How to Submit a Request
Contact us at privacy@hearo.com. Include your account information and specify which right you're exercising. We will respond within 30 days.