Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about Hearo. If you can't find what you're looking for, please contact our support team at support@hearo.com.

Getting Started

What is Hearo?

Hearo is a synchronized watch party platform that allows you to watch content from multiple streaming services simultaneously with friends and communities around the world. Create rooms, invite friends, and enjoy entertainment together in real-time.

How do I create an account?

Visit our website and click "Sign Up." Enter your email address, create a password, and complete your profile. You can also sign up using your social media accounts for faster registration.

Is Hearo free?

Yes, Hearo is completely free to use. You only need valid subscriptions to the streaming services you want to watch (Netflix, Disney+, etc.).

What streaming services does Hearo support?

Hearo works with major streaming services including Netflix, Disney+, Amazon Prime Video, HBO Max, YouTube, and many others. You need active subscriptions to these services to watch content through them.

Using Hearo

How do I create a room?

Click the "Create Room" button, give your room a name, select the streaming service you want to use, and choose the content. You can then invite friends to join your room.

How do I join a room?

You can join rooms by accepting invitations from friends or browsing public rooms in the community section. Click "Join" to enter a room.

Can I watch with people I don't know?

Yes! You can join public rooms and watch with other Hearo users. You can also create private rooms and invite only your friends.

How many people can join a room?

Rooms can accommodate multiple users. The exact number depends on your streaming service's terms of service regarding simultaneous streams.

Can I chat while watching?

Yes! Hearo includes a chat feature so you can communicate with other viewers in real-time while watching content.

Technical Questions

What are the system requirements?

Hearo works on Windows 10/11 and is accessible through web browsers. You need a stable internet connection and a compatible streaming service subscription.

Why is my video buffering?

Buffering can occur due to slow internet connection, high server load, or device performance issues. Try closing other applications, restarting your device, or checking your internet speed.

Is Hearo available on mobile?

Hearo is currently a web-based application accessible through browsers on mobile devices. We're working on dedicated mobile apps for the future.

What browsers does Hearo support?

Hearo works best on Chrome, Firefox, Safari, and Edge. Make sure your browser is up to date for the best experience.

Account and Privacy

How do I change my password?

Go to your account settings, click "Security," and select "Change Password." Enter your current password and your new password.

How do I delete my account?

Visit your account settings and select "Delete Account." Note that this action is permanent and cannot be undone.

Is my personal information safe?

Yes. We use industry-standard encryption and security measures to protect your personal information. See our Privacy Policy for details.

Can I control who sees my profile?

Yes. You can adjust your privacy settings to control who can see your profile, send you messages, and invite you to rooms.

Safety and Community

What should I do if someone is harassing me?

You can block the user and report them to our safety team. Click the report button on their profile and select the reason for your report.

How do I report inappropriate content?

Use the report button on the content or user profile. Our safety team will review your report and take appropriate action.

What are the community guidelines?

Our community guidelines prohibit harassment, hate speech, sexual content, violence, spam, and other violations. See our full guidelines for details.

What happens if I violate the community guidelines?

Violations can result in warnings, content removal, temporary suspension, or permanent ban depending on severity and frequency.

Billing and Subscriptions

Do I need to pay for Hearo?

No, Hearo is free. You only need subscriptions to the streaming services you want to watch.

Why am I being charged?

Hearo doesn't charge for its service. Any charges you see are from your streaming service subscriptions, not from Hearo.

Still Have Questions?

If you can't find the answer you're looking for, please contact our support team: